Privacy policy

1. Introduction

Welcome to Mittal Industrial Store. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

2. Products & Information

• All products listed are intended for industrial and commercial use.
• Product images are for reference purposes only.
• Specifications, sizes, and descriptions may change without notice.
• Customers are responsible for checking product suitability before purchase.

3. Pricing & Payments

• All prices are in INR and exclusive of GST unless mentioned.
• Prices may change without prior notice.
• Full payment is required before dispatch unless agreed otherwise.
• We accept UPI, bank transfer, and approved payment methods.

4. Orders & Acceptance

• Orders are confirmed only after payment and stock availability check.
• We reserve the right to cancel or refuse any order.
• If stock is unavailable, a refund or alternative product may be offered.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary.
• We are not responsible for courier-related delays.
• Shipping charges are calculated separately based on order details.

6. Returns & Refunds

• Returns are accepted only for damaged or incorrect products.
• Claims must be raised within 24–48 hours with proof.
• Used or installed products are not eligible for return.
• Refunds or replacements are processed after inspection.

7. Warranty & Liability

• Warranty applies only to manufacturing defects.
• We are not responsible for misuse or improper installation.
• Liability is limited to the purchased product value.

8. Intellectual Property

• All website content belongs to Mittal Industrial Store.
• Unauthorized use or reproduction is strictly prohibited.

9. User Responsibilities

• Users must provide accurate order information.
• Fraudulent activity or misuse may result in legal action.

10. Privacy

• Customer information is kept confidential.
• Personal data is not sold or shared without consent.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Surat, Gujarat courts.

12. Changes to Terms

Mittal Industrial Store reserves the right to update these Terms at any time without prior notice.